Shipping
& Returns

Effective date: August 1, 2024

1. Shipping policy

1.1 Processing time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

1.2 Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer a flat fee shipping price of $6 per order. Orders over $60 come with free shipping. Estimated delivery within 5–7 business days.

Delivery delays can occasionally occur due to factors beyond our control (e.g. customs processing, carrier delays).

1.3 Shipping destinations

We ship to most locations within Canada and the US. Please check at checkout to confirm we ship to your location.

For international orders, please note that additional customs duties, taxes or fees may apply. Kat & Jo is not responsible for these charges and recommends checking with your local customs office for further information.

2. Returns policy

2.1 Eligibility for returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• Returns must be made within 30 days of receiving the order.
• Items marked as “final sale” or “non-returnable” are not eligible for return or refund.

2.2 Return process

• Contact our customer service team at KatandJoProducts@gmail.com with your order number and reason for the return.
• Our team will provide instructions for sending back the item, including a return shipping address.
• Pack the item securely, including all original packaging and documentation.

Note: customers are responsible for return shipping costs.

2.3 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original method of payment within 7–10 business days. Shipping charges are non-refundable.

If you haven’t received a refund within 14 days of the approval, please contact your bank or credit card company, as processing times may vary.

2.4 Damaged or defective items

If you receive an item that is damaged or defective, please contact us immediately at KatandJoProducts@gmail.com.

3. Non-returnable items

Certain items are non-returnable, including gift cards, and final sale or clearance items. We are also unable to offer refunds on products that have been opened.

4. Contact us

For any questions or concerns regarding shipping or returns, please contact us at:
Kat & Jo Co
Email: KatandJoProducts@gmail.com